FACE COVERINGS FOR DRIVERS AND PASSENGERS

Will passengers be required to wear face coverings/face masks?

  • Yes, all passengers over the age of two are required to wear face masks or appropriate face coverings over their nose and mouth while riding in a Ventura Shuttle vehicle.
    • Face shields do not quality as an appropriate face covering.
    • Face masks with breathing valves do not qualify as an appropriate face covering.
  • No exceptions will be made (unless passenger is exempted as defined by ADA).
  • Drivers will maintain a supply of disposable face masks to provide to any passenger who does not provide his/her own.

Will drivers be required to wear face coverings/face masks?

  • Yes, all drivers are required to wear Company-approved face coverings/face masks.

SCREENING PROTOCOLS

PASSENGER SCREENING PROTOCOL
Does Ventura Shuttle screen its passengers for COVID-19 symptoms?

  • Ventura Shuttle does not screen its passengers for COVID-19 symptoms as:
    1. Passengers must self-screen and be fever-free and lack other COVID-19 symptoms prior to travel, as described below, and
    2. Ventura Shuttle is not in a position to make a determination of any risk of COVID-19 infection, which is a matter that should be left to health care professionals.
  • Ventura Shuttle recommends that passengers do not travel while ill and/or if they demonstrate any other symptoms of COVID-19; in either case passengers should seek prompt medical attention.
  • Any person awaiting a COVID-19 test result should not ride in a Ventura Shuttle vehicle.


DRIVERS

  • Drivers have a Mask
  • Drivers are isolated via a plastic divider

CLEANING & DISINFECTING VEHICLES

How frequently are Ventura Shuttle vehicles cleaned and disinfected?

  • Vehicles are cleaned after each service shift (passengers cannot be aboard the vehicle during cleaning).

How are Ventura Shuttle vehicles cleaned and disinfected?

  • Ventura Shuttle uses a disinfection fogging procedure that blankets the interior surfaces of each vehicle with a safe, high-grade EPA-registered disinfectant, which is 99.999% effective against a wide variety of bacteria and viruses, including coronaviruses, and is applied with a leading-edge electrostatic sprayer. This is similar to what is used by hospitals and airlines.

Driver Tips

How should passengers tip drivers?

  • We recommend that tips for driver be added to the passenger’s credit card charge at the time of reservation.
  • Giving cash directly to the driver is also an option.